Orange Sierra Leone and Orange Money SL Ltd have uncovered a case of financial fraud involving a group of agency contract workers, including Field Sales Agents (FSAs), suspected of manipulating customer credentials without consent.
The investigation revealed that this misconduct was detected during a routine internal audit, because of their internal control systems. Their systems are designed to safeguard customer assets and ensure full compliance, flagged irregular transactions that led to the identification of the fraudulent scheme.
As a responsible corporate entity, Orange considers the protection of customer funds and data as a top priority. The incident is a serious breach of trust and ethics, and all individuals implicated have been referred to the Police Criminal Investigations Department (CID) for further action.
Alfie Barrie, Public Relations Officer for the companies, emphasized: “This case highlights the strength of our anti-fraud mechanisms. Our controls worked exactly as designed — detecting, escalating, and enabling immediate action. We operate with a strict zero-tolerance policy towards fraud and unethical behaviour.”
Orange Sierra Leone and Orange Money SL Ltd are taking all necessary measures to strengthen preventive protocols and ensure such incidents are not repeated. Additional safeguards are being implemented to reinforce protection for Orange Money customers and partners.
The company reiterates its unwavering commitment to ethical conduct, transparency, and accountability. As a trusted partner in Sierra Leone’s digital transformation, Orange continues to invest in strong governance frameworks to ensure the highest levels of trust and safety for all its stakeholders.
Orange is here! bold, responsible, and committed to protecting what matters most.
