By Mackie M. Jalloh
In a bold move to modernize its operations and bring services closer to members, the National Social Security and Insurance Trust (NASSIT) has launched a comprehensive digital transformation initiative aimed at improving efficiency, accessibility, and transparency in pension administration. Acting Director General, Mohammed Gondoe, made the announcement during the official launch of the 2025 NASSIT Customer Service Week at the Julius Maada Bio Parade Grounds, Wilberforce, Freetown.
Speaking to a gathering of armed forces personnel, NASSIT staff, and visiting customers, Mr. Gondoe described the pension scheme as a statutory public trust entrusted with safeguarding Sierra Leoneans’ retirement benefits and providing financial security for dependents in the event of death. He emphasized that the organization’s commitment to service excellence extends beyond routine administration, highlighting that the Customer Service Week is an opportunity to recognize staff dedication and reinforce NASSIT’s mission to deliver timely and reliable benefits.
Under the theme “Mission Possible”, the Acting DG stressed that NASSIT is embracing technology-driven solutions to resolve longstanding operational challenges, particularly the slow processing of claims and payments. “Digitalization is no longer an option; it is a necessity to meet the growing expectations of our members and ensure seamless service delivery,” Mr. Gondoe remarked.
The digital transformation program includes multiple initiatives designed to modernize NASSIT’s internal and external operations:
1. ICT Infrastructure Upgrade and Data Cleaning – The complete overhaul of NASSIT’s ICT network has enhanced system reliability, reduced downtime, and optimized daily operations. Data cleaning projects have ensured that records are accurate, up-to-date, and easily accessible, minimizing errors and improving overall operational efficiency.
2. Web-Based Enterprise Resource Planning (ERP) System – Now 98% complete, the ERP system integrates finance, procurement, fleet management, and stores functions into a unified platform, enabling real-time data sharing and eliminating departmental silos. This fosters better accountability, cost management, and informed decision-making.
3. Web-Based Pension Administration System (PAS) – At 99% completion, the PAS will revolutionize pension management. It covers member enrolment, claims processing, and provides online portals and mobile access for both active contributors and pensioners. The system aims to reduce processing time and improve accessibility, ensuring members receive timely benefits.
4. Multi-Factor Biometric Registration System – Currently at the initial bidding stage, this system will use advanced biometric technology to securely register active members, beneficiaries, and pensioners. The initiative, which includes a dedicated contact center, is expected to go live before the end of 2025, reducing fraud and enhancing record accuracy.
Mr. Gondoe also revealed that the next phase of the initiative will focus on providing on-site services to members of the Republic of Sierra Leone Armed Forces (RSLAF) across the Western Area. A dedicated workstation has been established to address long-standing pension and service-related issues.
The initiative received commendations from senior military officials. Major General S.D.T. Ngagua, Chief of General Staff, described the exercise as a demonstration of NASSIT’s commitment to social protection and expressed confidence in the system’s ability to ensure orderly retirement for officers. Brigadier General M.S. Senesie, President of the Army Mens Committee, also praised the professionalism and efficiency of the NASSIT administration team
Concluding the launch, Mr. Gondoe extended gratitude to the military leadership and all stakeholders, affirming that NASSIT’s digitalization drive will improve service delivery for all members while strengthening the nation’s social security system.
